Kilimanjaro Climbing Agency
Privacy Policy

Legal

Privacy Policy

Last updated: 4 June 2026

1. Who we are

This Privacy Policy applies to Kilimanjaro Climbing Agency, operated by KLMNR CLIMB TOUR & SAFARI AGENCY LIMITED (KCA), BRELA Registration No. 204187053, headquartered in Moshi, Kilimanjaro Region, Tanzania. We operate the website kilimanjaroclimbingagency.com.

When this policy says "KCA", "we", "us" or "our", it refers to Kilimanjaro Climbing Agency and the legal entity above.

2. Information we collect

We collect information you give us directly, and some information automatically when you visit our website.

Information you provide

  • Enquiry and booking forms: your name, email address, phone number, travel dates, group size and any other details you include in your message.
  • Email and WhatsApp communications: any messages you send us directly.
  • Payments: we do not store card or banking details on our website. Payment is handled by direct bank transfer or agreed payment methods communicated separately.

Information collected automatically

  • Standard server logs (IP address, browser type, pages visited, referral URL) to help us maintain the website.
  • We do not currently use cookies for tracking or advertising. If this changes we will update this policy and add a cookie notice.

3. How we use your information

  • To respond to your enquiry and plan your trek, safari or tour.
  • To send you booking confirmations, itinerary documents and pre-trip information.
  • To improve our website and service quality.
  • To comply with our legal obligations in Tanzania.

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. How we share your information

We may share your information with:

  • Park authorities and permits: Kilimanjaro National Park (KINAPA) and Arusha National Park (TANAPA) require climber registration details including full name, nationality and passport information.
  • Accommodation providers: hotels and mountain huts require guest names for booking.
  • Our local mountain crew: guides, cooks and porters are given the names and relevant details of clients they will be supporting.
  • Legal requirement: if required by Tanzanian law or court order.

5. Data retention

We retain your personal information for as long as needed to provide our services and comply with Tanzanian legal requirements (typically 7 years for financial records). Enquiry data for trips that do not proceed will be deleted after 12 months.

6. Your rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data where we have no legal obligation to retain it.
  • Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at info@kilimanjaroclimbingagency.com.

7. Security

We use industry-standard HTTPS encryption on this website. Sensitive booking information exchanged by email is handled with care. We do not store payment card data.

8. Third-party links

Our website contains links to TripAdvisor, Facebook, Instagram and Google. We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies directly.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of those changes.

10. Contact us

For any privacy-related questions: